I am a dedicated Customer Service Executive and Web Development enthusiast with a passion for enhancing user experiences and delivering quality customer support. My background spans customer communication, problem-solving, and building responsive digital solutions that improve accessibility and engagement.
Client: MultiChoice Kenya (DStv, Showmax, GOtv)
Responsibilities: Managed outbound and inbound customer communications to address account inquiries, resolve service-related issues, and ensure high levels of customer satisfaction. Consistently met performance metrics for response time and service quality while maintaining brand professionalism. Collaborated with internal teams to enhance service efficiency and improve customer retention.
Responsibilities: Supervised a team of developers in building and launching responsive websites. Applied UI/UX design principles and integrated customer service features to improve user engagement and accessibility. Ensured all projects were delivered on time and aligned with client specifications.
Role: Agricultural Economics Intern
Responsibilities: Supported farm data analysis, production planning, and sustainability assessment to enhance operational efficiency.
Highlights of my work include developing user-friendly websites, optimizing customer feedback platforms, and integrating digital tools that improve communication and engagement.
Bachelor’s Degree in Agricultural Economics – Egerton University
Focused on sustainable business management, data-driven decision-making, and productivity optimization.